Ref
18371
Department
Contact Centre
Location
Home based
Employment type
Full-time
Salary
£9.50/hour
Closing date
30/08/2022
Description

We’re looking for customer service experts and individuals with a passion for providing great customer experiences to work from home. This is a Fixed Term Contract until the 31st of October. You'll be supporting an outstanding service to the 42 million members of the public using our products and services.

We love what we do, you could too! Find out more about what our team thinks about life at Novacroft here.

The role:

  • Inbound and outbound (non sales) telephone calls
  • Email correspondence
  • Data input
  • 37.5 hours per week. You must be available from 8am - 8pm (Mon - Sun) 
  • Full-time shifts include some evenings and weekends
  • Fixed-term contract until the 31st of October, Consideration for a permanent role may be given but not guaranteed.
  • A number of flexible/part-time shifts are available as well, please see our advert for part time Customer Service Advisors 
  • Full training and support throughout
  • Great team managers
  • Opportunities to progress and grow with Novacroft, 285 team members have been promoted four levels and above since joining the team, with many of them having started in roles just like this. 

Requirements for the role:

  • Must be working in the United Kingdom for this role
  • We are ideally looking for individuals with experience in customer service, but if you are passionate and enthusiastic about providing a great customer experience, then we want to hear from you, even if you have not previously worked in a customer service role
  • GCSE Level English / Mathematics Grade 4 (or equivalent)
  • You'll be confident using various systems including Microsoft Office, Google applications, and Microsoft Dynamics
  • You should be available to start in the next few weeks, as we will be running online training courses commencing July 2022

You will need:

  • Windows laptop/PC*, running Windows 10. Unfortunately, the systems that we use cannot run on Apple products such as MacBook or iPad

  • An up-to-date antivirus
  • The latest version of Chrome or Microsoft Edge

  • Along with a suitable quiet and confidential space to work

We'll discuss these requirements with you in more detail if your application progresses.

*Apple products and Chromebooks do not work with our clients’ software, sorry!

Benefits

We provide a range of extras to our valued team members, including:

  • Pension scheme
  • Access to Novacroft's bespoke rewards scheme, which includes high street retailer and gym membership discounts
  • Access to our Employee Assistance Programme (EAP)
  • 23 days holiday, rising a day each year of service up to 28 days
  • Your birthday off work - in addition to your annual holiday entitlement
  • Mental wellbeing support
  • Paid time out for volunteering
  • To be part of a collaborative, creative working environment in a uniquely people-focused business with a supportive, sociable team.

If you're interested in this opportunity or feel you may not have the complete skillset but would like to hear more, then please get in touch.

Novacroft is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender.