Ref
18336
Department
Contact Centre
Location
Home based
Employment type
Part-time
Salary
£8.91
Closing date
04/09/2021
Description

We are looking for customer service experts and individuals with a passion for providing great customer experiences to work from home. You will be supporting an outstanding service to members of the public:

Novacroft are experts in helping organisations to thrive.

For over two decades Novacroft have created smart technology solutions and customer care services to simplify complex processes, reduce waste, protect income and create new revenue streams for our clients in transport, charity, central and local government and energy sectors.

Today, 32 million people use Novacroft’s products and services.

We love what we do, you could to!

The Role:

  • Inbound and outbound (non sales) telephone calls
  • Email correspondence
  • Data input
  • 20 hours per week either mornings from 8.00am to 12.00pm or evenings from 4.15pm to 8.15pm
  • Shifts include weekends
  • Full training and support
  • Great team managers
  • Opportunities to progress and grow with Novacroft, over 13% of all of our team members have been promoted during their time with Novacroft with many of them having started in role just like this. 

Requirements for the role:

  • We are ideally looking for individuals with experience in customer service, but if you are passionate about providing a great customer experience we want to hear from you even if you have not previously worked in a customer service role.
  • You should be available to start immediately as we will be running paid training courses commencing at the end of June

You will need;

  • a home broadband connection 20mbps download, 5mbps upload and ping 10ms or better
  • Windows laptop/PC*, running Windows 10, unfortunately the systems that we use cannot run on Apple products such as MacBook or iPad
  • The latest version of Chrome or Microsoft Edge
  • A headset with a microphone
  • Along with a suitable quiet and confidential space to work

*Strong communication skills are key for this role*

*Apple products do not work with our clients software, sorry!