This vacancy is now closed

IT Infrastructure
Employment type
£22,500 -£27,500 dependant on experience
Closing date

Novacroft are experts in helping organisations to thrive.

For over two decades Novacroft have created smart technology solutions and customer care services to simplify complex processes, reduce waste, protect income and create new revenue streams for our clients in transport, charity, central and local government and energy sectors.

Today, 32 million people use Novacroft’s products and services.

We love what we do, you could to!

The Role:

  • You will liaise with internal and external customers face-to-face and remotely
  • Providing remote support (telephone/email/online sessions) to users
  • Resolving service desk tickets to ensure your colleagues can continue to provide excellent service to members of the public on behalf of our clients
  • Enforcement of user & systems adherence to corporate cyber and information security procedures
  • You will share your knowledge and experience by maintaining documentation & FAQs for our user knowledge-base
  • Opportunities to progress and grow with Novacroft, over 13% of all of our team members have been promoted during their time with Novacroft with many of them having started in role just like this. Head over to our website to hear what its like to work with us direct from our team members -
  • Participation in out of hours on-call support rota scheme
  • Participation in monthly maintenance, security patching in and out of hours

About you

  • You will have excellent time management
  • You will be confident communicating and delegating within a team
  • You look for opportunities for continuous improvement, analysing service desk ticket trends to get to the root of the pattern/issue
  • You will have a strong understanding of Cyber Security threats and best practices
  • You will have experience of operating within ITIL service desk environments

Essential Skills

  • Desktop PC build, troubleshooting & repair
  • Laptop build, troubleshooting & repair
  • Windows 10 deployment & troubleshooting
  • TCP/IP configuration & troubleshooting
  • DNS configuration & troubleshooting
  • DHCP configuration & troubleshooting
  • Understanding of VLAN concept
  • Applying & Removing Windows Updates on PCs
  • Windows System Update Server usage
  • Windows Deployment Server usage for kit builds
  • Active Directory user management on Prem & in Azure
  • Printer configuration, print server administration
  • Centrally Managed Antivirus experience
  • Understanding of ITIL v3 or v4