Ref
18334
Department
Contact Centre
Location
Home based
Employment type
Full-time
Salary
£8.91
Closing date
27/08/2021
Description

We are looking for customer service experts and individuals with a passion for providing great customer experiences to work from home. You will be supporting an outstanding service to members of the public:

Novacroft are experts in helping organisations to thrive.

For over two decades Novacroft have created smart technology solutions and customer care services to simplify complex processes, reduce waste, protect income and create new revenue streams for our clients in transport, charity, central and local government and energy sectors.

Today, 32 million people use Novacroft’s products and services.

We love what we do, you could to!

The Role:

  • Inbound and outbound (non sales) telephone calls
  • Email correspondence
  • Data input
  • 40 hours per week
  • Full-time shifts - including some evenings and weekends
  • Full training and support
  • Great team managers
  • Opportunities to progress and grow with Novacroft, over 13% of all of our team members have been promoted during their time with Novacroft with many of them having started in role just like this.

Requirements for the role:

  • We are ideally looking for individuals with experience in customer service, but if you are passionate about providing a great customer experience we want to hear from you even if you have not previously worked in a customer service role.
  • You should be available to start immediately as we will be running paid training courses in weeks commencing 5th July and 12th July and 26th July

You will need;

  • a home broadband connection with minimum download speeds of 10mbph or more
  • Windows laptop/PC* running Windows 8.1 or greater, unfortunately the systems that we use cannot run on Apple products such as MacBook or iPad
  • The latest version of Chrome or Microsoft Edge
  • A headset with a microphone
  • Along with a suitable quiet and confidential space to work

Why Novacroft?

  • If you like the idea of being part of a business with a meaningful purpose, a positive culture and a fast pace then Novacroft is for you.
  • We are a People-First organisation. Our valued team members see their role with Novacroft as a pathway to a great career where they can make a difference.
  • We find that once people become team members at Novacroft, their career goes from strength to strength. 13% of our current team members have been promoted since joining Novacroft. This hasn’t happened by accident, as we believe there is something uniquely brilliant in everyone.

*Strong communication skills are key for this role*

*Apple products do not work with our clients software, sorry!